A core software platform covering all business processes for energy retailers
An ecosystem of applications with billing at the heart of the system that is not
just a simple calculation engine, rather it’s a robust tool developed for modern utilities.
It puts customer at the center, while allowing for new business models, i.e. products
and services to be introduced in just a few clicks. Optimise and manage your utility
company with an operating system built for future energy systems.
01
CONTRACTING
An end-to-end management of customer contracts, laying out all their data, products or services that they use, which works for both residential and commercial customers.
02
INTEGRATED COMMUNICATION HISTORY
View all historical interactions with your customers in one place, communicated either via email, post, or phone. It’s all stored in a single application, so your customers can feel like they are understood and acknowledged.
03
DISCOUNTS AND BONUSES
Grant your customers all sorts of discounts and bonifications according to their behavior, based on whichever parameter you decide, for greater customer engagement whilst increasing their satisfaction.
04
COMPLAINTS
Track the entire lifecycle of customer complaints through all communication channels, from its submission to its resolution. Through comprehensiveness, you ensure increased customer satisfaction in the long run.
05
CUSTOMER-CENTRIC PORTAL
A customer’s window inside the world of their utility products and services. Portal enables smart contracting, payments of products or services and relevant analytics that educate the customer about their consumption behaviors. We deliver data-driven design of customer experience to empower the customer to make better consumption decisions.
01
CONTRACT-BASED
Billing is based on a revolutionary smart contracting principle, where the metering point is the single point of truth when all else is changing.
02
COMMODITY PRODUCTS AND SERVICES (power, water, gas & heating)
The platform lets you bill any type of energy source, be it electricity, water, heating or gas. Municipal utilities can enjoy the option of simplified billing, i.e. one utility invoice to pay for all products. The system manages any billable items you can think of.
03
NON-COMMODITY PRODUCTS AND SERVICES
Introducing new business models is the new reality, where you can bill different customer-centric non-commodity products and services in a few steps within the platform.
04
PRICE MODELS
Dynamic system setup supports various price models and allows for flexible structures around pricing. It is designed in a way to allow any approach to billing different products or packages.
05
CENTRALIZED BILLING
The system is based on one central customer database and allows for all customer products and services to be billed within one system.
06
PROSUMER BILLING
As a disruptor to traditional operating models, prosumers called for reinventing billing for the future. With our platform, any utility or independent supplier can easily integrate prosumers and adjust the billing process accordingly.
01
PDF INVOICE CONTROL AND ANALYSIS
To ensure error-free billing and prevent bill corrections, the tool checks the .PDF bill itself independently and objectively from energy billing, looking for possible errors while aiming for exact data matching. It’s to make sure you maintain great customer relationship, because most customer dissatisfaction starts from the bill itself.
02
BULK INVOICE GENERATION
When billing is finalised, this simple wizzard creates invoices for all customers in a billing period, all ready to be sent by email or post.
03
BULK INVOICE EMAILING
Send all period bills straight to customers’ email inboxes automatically with one simple tool. Limit manual work and increase customer experience every step of the way.
04
ADVANCED PAYMENT METHODS
The platform is bank integrated, which sets you up for success with incoming payments through daily automatic booking of bank statements. To simplify it for customers to pay for utility bills without their interaction at all, a simple tool ensures standing order transactions move automatically as soon as the bill is finalised.
01
DUNNING
For monitoring the payment behavior of your customers, the system itself recognises overdue payments, lets you categorize customers by different parameters and finally sends mass warnings requesting payment of outstanding balances.
02
DEBT COLLECTION
The platform ensures all preparatory steps (mediations, write-offs and lawsuits) within the system are in place for processing overdue payments in line with standard legal processes, as well as keeping track record of the entire life cycle of each legal proceeding in just several steps.
01
MARKET COMPLIANT
The module is in line with all the current message exchange processes as well as
regulations on the energy market. It is covering all day-to-day communication processes
with all active participants (suppliers, DSOs, TSOs and energy balancing bodies) at the
5-minute level.
02
EDI STANDARD COMPLIANT
You can exchange data electronically, based on EDI standard, via EBIX, CSV and XML.
01
AD-HOC DATA ANALYSIS
To support daily vertical and horizontal communication within utilities, you can use
more than 200 standardized sets of reports that support everyday operations and
decision-making with just one click.
02
BUSINESS INTELLIGENCE (BI) ANALYTICS
A powerful analytical module for both defining and tracking KPI’s as well as deeper analysis of various aspects of utility’s operations with a specialized utility data warehouse model with our own ETL data integration.
Key features
Speed of billing
The platform ensures you bill your customers in a matter of minutes, rather than several hours in the case of IT legacy systems. If you suspect any incorrectness or want to change some parameters, you can easily do so before the final billing process. Our system allows you to speedily generate 100 000 bills in less than 2 minutes, which means you can bill hourly, daily, weekly or monthly.
Accuracy of billing data
With the support of different verification and monitoring tools, you can perform period billing with 100% correct data stress-free.
360 degrees customer view
You can have all customer data consolidated into one system which allows you to leverage all that knowledge towards better product/service offering whilst increasing customer satisfaction and retention.
Flexible price structures
It’s not a system setup but a feature, that gives you as a utility or any software user to easily change and adjust price structures in any way to meet the market standards of dynamic pricing.
System controls
The system is set up in a way to offer you an objective daily overview on the entire daily. With daily controls and monitorings of about 15 vital processes within the platform, you are 100% sure that your operational data is correct. For instance, the system ensures all financial data are in line with accounting principles or that all customer data are fully accurate with no discrepancies.
Speed of billing
